Warranty Coverage Exclusions for GHP Group Products – GHP Group

What is Not Covered Under Warranty?

At GHP Group, we are committed to providing durable and high-quality patio heaters and outdoor furniture. To ensure complete transparency, this article outlines what is typically not covered under our product warranties. Understanding these exclusions can help you manage your expectations and know when to seek support or service.

Common Warranty Exclusions

The warranty for GHP Group products generally excludes coverage for the following:

Damage resulting from improper installation or use that does not comply with the provided instructions.
Normal wear and tear associated with regular use, including fading, scratches, or minor cosmetic defects.
Damage caused by accidents, misuse, neglect, or unauthorized modifications to the product.
Damage due to environmental factors such as extreme weather conditions, rust, corrosion, or exposure to chemicals not intended for use on the product.
Replacement of consumable parts, like batteries or light bulbs, unless specified otherwise.
Products that have been repaired or altered by anyone other than authorized GHP Group technicians or service providers.
Damage incurred during shipping if the claim is not made directly with the carrier or retailer.

Additional Information

For detailed warranty terms specific to your product, including the length and scope of coverage, please refer to the warranty documentation included with your purchase or visit our website at ghpgroupinc.com/warranty. If you have questions about whether your issue is covered, our customer service team is available to assist you via email or phone.

We encourage you to register your product after purchase to benefit from all warranty services and support. Always keep receipts and photos of the product in case warranty claims need to be processed.

Contacting Support

If you are unsure whether a particular issue is covered under warranty or need assistance with your patio heater, outdoor furniture, or replacement parts, please contact GHP Group customer support at [Insert contact email] or call [Insert phone number]. Our professional and customer-focused team is dedicated to ensuring your satisfaction and helping you make the most of your outdoor living space.