Troubleshooting Guide for Your GHP Group Product

Introduction

This troubleshooting guide is designed to help you efficiently diagnose and resolve common issues with your GHP Group patio heaters and outdoor furniture products. Following these steps will assist in restoring proper functionality and enhance your user experience.

Issue Description

If your GHP Group product is not performing as expected, such as failing to ignite, heating inconsistently, or showing error indicators, this guide will help you identify potential causes and solutions.

Signs of Issues

• Patio heater does not turn on or ignite.
• Inconsistent or weak heating output.
• Unusual noises or smells during operation.
• Outdoor furniture shows structural issues or damage.

Basic Troubleshooting Steps

• Consult the user manual for your specific product model to check for error indicators and suggested solutions.
• Verify that all power or gas connections are secure and functional.
• Ensure the unit is installed according to the provided installation guide.
• For patio heaters, check the gas supply valve is open and the ignition system is clean and operational.

Advanced Troubleshooting Steps

If basic steps do not resolve the issue, consider the following:

• Inspect the burner and ignition components for debris or damage; clean or replace parts as needed.
• Check for gas leaks using soapy water solution around connections and joints.
• Ensure electrical components are dry and corrosion-free if your product uses electric ignition or lighting.

Contacting Customer Support

If the issue persists after troubleshooting, please reach out to the GHP Group customer support team for personalized assistance. You can contact us via email at [support email address] or phone at [support phone number]. Provide your product model number and a detailed description of the issue to help us assist you promptly.

Additional Resources

For more detailed information, please refer to the user manual included with your product or visit our online help center at ghpgroupinc.com/support. We continuously update our knowledge base with FAQs, troubleshooting tips, and instructional videos.

Conclusion

Following this troubleshooting guide should help you quickly resolve common issues and enjoy your GHP Group outdoor heating and furniture products with confidence. We value your satisfaction and are here to support you every step of the way.