How to File a Warranty Claim with GHP Group

At GHP Group, we are committed to ensuring your complete satisfaction with our high-quality patio heaters and outdoor furniture. If you experience any issues covered under warranty, this guide will walk you through the simple steps to file a warranty claim efficiently.

Prerequisites

Before filing your warranty claim, please have the following information ready to help expedite the process:

Proof of purchase or purchase receipt showing date and place of purchase.
Product details including model number and serial number (if applicable).
Description of the issue you are experiencing, including images if possible.

How to File a Warranty Claim

Follow these steps to file your warranty claim with GHP Group:

Contact our Customer Service team via email or phone. You can find our contact information on your product packaging, user manual, or at ghpgroupinc.com.
Provide the required documentation and product information as listed above.
Describe the issue thoroughly so our team can assess your claim quickly and accurately.
Our support staff will guide you through the next steps, which may include troubleshooting assistance or instructions for returning the product or parts if necessary.

What to Expect After Filing

Our team strives to process warranty claims promptly to ensure minimal disruption. Depending on the claim, you may receive:

Repair or replacement of the defective product or part.
Guidance on product use or maintenance to prevent future issues.

Additional Information

Please note that warranty coverage, terms, and conditions vary by product. For detailed information, refer to your product’s warranty documentation or visit our warranty page online.

If you need further assistance or have questions throughout the warranty claim process, do not hesitate to reach out to our friendly customer service team. We are here to help you maintain the quality and durability you expect from GHP Group products.