Options Available After Warranty Claim Approval

Once your warranty claim has been approved by GHP Group, several options are available to ensure your issue is resolved to your satisfaction. This article outlines these options clearly to guide you through the next steps.

Replacement Product

If your patio heater or outdoor furniture unit is found to be defective under warranty, you may be eligible to receive a replacement product. We will coordinate the shipment of a new unit to your address as per the warranty terms.

Repair Services

In some cases, we may offer repair services for your product. Depending on the issue and availability of parts, our authorized service centers can fix your unit to restore it to full working condition.

Replacement Parts

If only specific components of your product are defective, we provide replacement parts covered under warranty. This option helps extend the life of your outdoor heater or furniture while maintaining its quality and durability.

Refund or Credit Options

Depending on the circumstances and retailer policies, refund or store credit options may be available. These situations are handled on a case-by-case basis and are coordinated with our retail partners such as Costco or Lowe’s.

Next Steps After Approval

After approval, you will be contacted by a GHP Group representative with detailed instructions on how to proceed. This includes scheduling any repairs, arranging shipment of replacements or parts, or finalizing refund details.

Contacting Support

For any questions or further assistance regarding your warranty claim or the options listed, please reach out to our dedicated support team via email or phone. Contact details can be found on your product packaging or in the user manual.

GHP Group is committed to ensuring your satisfaction by providing quality, durable outdoor heating and furniture solutions along with seamless warranty support.