Understanding Our Shipping Terms

Introduction

At GHP Group, we are committed to providing a seamless shopping experience for our customers. This article explains our shipping terms to help you understand how your order will be processed and delivered, ensuring transparency and setting clear expectations.

Shipping Process Overview

Once you place an order for our patio heaters, outdoor furniture, or replacement parts through our retail partners such as Costco or Lowe’s, the shipping is handled independently from customer service. Here’s what you need to know about the shipping process:

• Order Fulfillment: Your order is processed and packed by the retailer or our distribution center.
• Carrier Handling: Shipments are managed by third-party carriers specialized in logistics.
• Delivery Timeline: Expected delivery times may vary depending on the retailer and shipping method selected at purchase.

Shipment Tracking

To check the status of your shipment, please refer to the tracking number provided by the retailer at the time of purchase. If you did not receive a tracking number or require assistance, please contact the retailer’s customer service directly, as shipping inquiries are managed separately from GHP Group’s support team.

Shipping Costs and Policies

Shipping costs, delivery options, and policies—such as expedited shipping, international delivery, or local restrictions—are set by the retailer where you made your purchase. For detailed information regarding shipping charges or to request changes to your delivery, please contact the retailer directly.

Receiving Your Order

Upon delivery, please inspect your products immediately. If you notice any damage or missing items, report these issues to the retailer or carrier according to their guidelines. GHP Group encourages you to keep all packaging until you are satisfied with your order.

Need Further Assistance?

While shipping is handled separately from GHP Group’s customer service, we remain committed to your satisfaction. For any product-related concerns, such as installation guidance, warranty claims, or replacement parts, please contact our support team via email or phone. Visit our website ghpgroupinc.com for contact details and resources.

Thank you for choosing GHP Group. We look forward to helping enhance your outdoor living spaces with our premium patio heaters and furniture.