How to Track Your Shipment Status with GHP Group

Introduction

At GHP Group, we understand how important it is for you to stay informed about your order's shipment status. Although shipping and shipment tracking are managed separately from our customer service, this guide will help you understand how to track your order effectively and where to turn for assistance if needed.

Tracking Your Order

When you make a purchase through one of our partner retailers, you will receive a tracking number at the time of purchase. This tracking number allows you to monitor the delivery progress of your shipment directly with the carrier service handling your order.

To track your shipment, please follow these steps:

1. Locate the tracking number provided in your order confirmation email or receipt.
2. Visit the carrier's website (e.g., USPS, UPS, FedEx) or the retailer's order tracking page.
3. Enter the tracking number into the tracking field and submit to view your shipment status.

If You Encounter Shipment Issues

If you have questions or concerns about your shipment — such as delays, missing tracking information, or delivery problems — we recommend contacting the retailer where you made your purchase or the carrier directly. They will have the most up-to-date information and can assist you promptly.

Please note that GHP Group’s customer service team focuses on product support and does not manage shipment logistics or tracking directly.

Additional Assistance

Should you need support related to our products after delivery, such as installation guidance, troubleshooting, or ordering replacement parts, please do not hesitate to reach out to our customer support team. We are committed to helping you enjoy your outdoor heating and furniture products to the fullest.

For more information about our products and services, visit our website at ghpgroupinc.com.