Shipping Options and Restrictions for International Customers

Introduction

At GHP Group, we are committed to delivering our high-quality patio heaters and outdoor furniture to customers around the world. This article provides important information about the shipping options and restrictions that apply to our international customers to ensure a smooth ordering experience.

Shipping Options

We offer several international shipping methods tailored to your location and order size. When placing an order, you can select from the available shipping options presented at checkout. These may include standard international shipping, expedited services, and freight shipping for large or bulky items.

Please note that shipping costs, delivery times, and available options may vary depending on your country and the retailer through which you purchase our products (such as Costco or Lowe’s).

Shipping Restrictions

Certain products or parts may be subject to shipping restrictions or prohibitions in specific countries due to regulatory, safety, or logistical reasons. Examples of such restrictions include:

• Restrictions on propane or fuel canisters for patio heaters.
• Limits on shipping large furniture pieces through standard postal services.
• Import restrictions or customs regulations that vary by country.

Before placing your order, please verify with your local customs office or regulatory agency to ensure that your purchase complies with all applicable laws and requirements.

Order Fulfillment and Tracking

While GHP Group manages product quality and support, shipping is handled directly by our retail partners and logistics providers. After your order is processed, you will receive shipment tracking information from the retailer or shipping company to monitor your package’s progress.

If you need assistance with shipment tracking or have questions about delivery times, please contact the retailer where you made your purchase.

Customer Support

For questions regarding product compatibility, ordering replacement parts, installation guidance, or warranty claims, our dedicated GHP Group customer support team is here to help. You can reach us by phone or email using the contact information found on product packaging or manuals.

We strive to provide professional, customer-focused service to ensure your satisfaction with our outdoor heating and furniture products.

Additional Resources

For more detailed information about our products, warranty policies, or to access troubleshooting guides, please visit our website at ghpgroupinc.com. Here, you can also find contact forms and resources to assist with your inquiries.

Conclusion

We appreciate your interest in GHP Group’s outdoor heating and furniture products. Understanding our international shipping options and restrictions helps to ensure a positive purchasing experience. Should you have any questions or require assistance, please do not hesitate to contact our support team.