Fire Pit Troubleshooting Guide

Issue: Fire pit won’t ignite or the flame is weak.

Steps:

1. Check Gas Supply:
   Ensure your gas tank is full and the valve is fully open.
2. Inspect the Gas Hose:
   Look for any kinks, cracks, or disconnections in the hose. Replace if damaged.
3. Clean the Burner:
   Dirt or debris can block the burner ports. Use a soft brush to clean the burner surface and openings.
4. Igniter Button:
   Press the igniter button firmly and listen for a clicking sound. If no click, replace the igniter battery if your model uses one.
5. Manual Ignition:
   If the igniter doesn’t work, carefully try lighting the fire pit with a long lighter or match while pressing the gas valve knob.
6. Ventilation:
   Make sure the fire pit is in a well-ventilated outdoor area; poor air flow can affect ignition.

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If you have followed all the above steps and your fire pit still won’t ignite or the flame remains weak, please contact our support team HERE for further assistance.