Kathy Ding

If you need to change the quantity on a bulk order you’ve placed, please follow these steps:Contact Customer Support: Reach out to us with your order number and the new quantity you'd like to order...

Issue: Fire pit won’t ignite or the flame is weak.Steps: Check Gas Supply:Ensure your gas tank is full and the valve is fully open. Inspect the Gas Hose:Look for any kinks, cracks, or disconnecti...

IntroductionAt GHP Group, we are committed to delivering our high-quality patio heaters and outdoor furniture to customers around the world. This article provides important information about the sh...

IntroductionAt GHP Group, we understand how important it is for you to stay informed about your order's shipment status. Although shipping and shipment tracking are managed separately from our cust...

IntroductionAt GHP Group, we are committed to providing a seamless shopping experience for our customers. This article explains our shipping terms to help you understand how your order will be proc...

IntroductionWelcome to GHP Group! This guide will help you understand the step-by-step process for placing an order for our premium patio heaters, outdoor furniture, or replacement parts. Following...

IntroductionAt GHP Group, we are committed to ensuring customer satisfaction through the quality and durability of our patio heaters and outdoor furniture. Understanding your product warranty is es...

IntroductionInstalling patio heaters and outdoor furniture correctly is essential to ensure safety, durability, and optimal performance. This guide from GHP Group provides key safety tips to help y...

Options Available After Warranty Claim ApprovalOnce your warranty claim has been approved by GHP Group, several options are available to ensure your issue is resolved to your satisfaction. This art...

What is Not Covered Under Warranty?At GHP Group, we are committed to providing durable and high-quality patio heaters and outdoor furniture. To ensure complete transparency, this article outlines w...